The Facilities Services Customer Service Center (CSC) staff receives service requests (work orders) from the university community, then processes and assigns them to the appropriate trade/custodial personnel. All service requests are processed through the CSC.
Service requests submitted between 8 a.m. and 5 p.m. will be processed same business day.
Service requests submitted between 5 p.m. and 8 a.m. may be processed the next business day.
For emergencies involving fire, life safety and/or property damage, please immediately contact the University Police Department Dispatch at (415) 338-7200.
You are encouraged to refrain from submitting service requests via SF State FacilitiesLink in the event of an emergency.
If you are uncertain, please contact the Customer Service Center at (415) 338-1568. Some examples of emergencies include flooding, gas smell, elevator entrapment, lockout, lock change, no hot water to a building, no heat to a building, power outage affecting a building, security and/or fire system malfunction.
Below you will find a guide for how to submit an online service request, per your FacilitiesLink Access/Account.
For detailed information about service request prioritization and timelines, please go to Service Request Prioritization and Timelines.
For more information about campus keys and building card access requests, please visit Keys and Building Access Cards Request.